Shipments and returns

Payment

Payment is by PayPal, via our website in £GBP (Great British Pound) Sterling. Payment can be made through a PayPal account or any major credit or debit card through PayPal as a guest.

Any specific delivery instructions must be detailed on our website, not on the PayPal payment page.

Delivery

You will receive an email to let you know it is on its way.

If you need more precise delivery dates, contact us and we'll be happy to give you an update on your order.

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail. 

Generally parcels will be placed on a 2-3 day service but if you require next day delivery, please contact us directly for a price.

We want each and every customer to receive the best quality products, therefore, each item is checked by someone here at coz-e HQ!

We have even designed the packaging to fit like a glove...

coz-e-reader products are treated with love and care, and we do our utmost to ensure that our products arrive in top condition, however, we cannot be held responsible for your order once it is in the hands of Royal Mail.

coz-e-reader are not responsible for any customs charges or duties. Each country has different rules and we suggest contacting your local customs service for more information on your country.

Unfortunately we cannot deliver to PO boxes. 

Returns

In the unlikely event you wish to return an item, please contact us via e-mail within 7 days of receipt and we will issue a returns slip. Items must be in a new and unused condition, and still in the coz-e-reader box. You will need to pay the cost of returning the item. 


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